Shipping policy

Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information when available.

  • Please make sure your shipping address and contact information are correct before completing your order.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and carrier.

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days, where available

  • International Shipping: 7–20 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.

If we offer free shipping on selected products or orders, the applicable offer will be displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been shipped, we may provide a tracking number by email.

You can use the tracking number provided to monitor the progress of your shipment. Please allow up to 48 hours for tracking information to become available after shipment.

5. International Orders

For international orders, the customer may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Customs policies vary by country, and we do not control these charges.

6. Incorrect or Incomplete Addresses

Please carefully check your shipping information before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to resend the package.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If your package appears to be lost, delayed, or marked as delivered but you have not received it, please contact us as soon as possible so we can assist you.

If your package arrives damaged, please contact us promptly and provide photographs of the damaged package and/or product where possible.

8. Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Customs delays

  • Carrier disruptions

  • Public holidays

  • Incorrect shipping information

  • Unexpected transportation delays

We will do our best to assist you if a shipping delay occurs.

9. Changes to Your Order

If you need to change your shipping address or other order information, please contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has entered the processing or shipping stage.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for shopping with us!